Plans & Billing¶
SynContext offers three plans. All plans include the core MCP tools, web dashboard, and cross-AI sync.
Plan comparison¶
| Feature | Free | Pro ($12/mo) | Team ($29/mo) |
|---|---|---|---|
| Projects | 3 | 50 | Unlimited |
| Context entries | 100 | 5,000 | Unlimited |
| Decisions | 50 | 2,000 | Unlimited |
| Keyword search (titles, tags, categories) | Yes | Yes | Yes |
| Semantic body search (dashboard/REST) | — | Yes | Yes |
| Hybrid body search (dashboard/REST) | — | Yes | Yes |
| Web dashboard | Yes | Yes | Yes |
| Version history | Yes | Yes | Yes |
| Import/export | Yes | Yes | Yes |
| Webhooks | — | Yes | Yes |
| Audit log | — | Yes | Yes |
| Custom AI providers/base URLs (BYOK Autopilot) | — | — | Yes |
| Email support | Yes | Yes | Yes |
How to upgrade¶
First paid subscription (Free → Pro or Team)¶
- Log in to the dashboard
- Go to Billing in the sidebar
- Click Upgrade now for Pro or Upgrade to Team for Team
- Complete checkout through Stripe's secure payment page
- Your plan activates after successful checkout — new limits take effect right away
Changing plans on an existing subscription (Pro ↔ Team)¶
Existing paid subscriptions are changed in the Stripe Customer Portal, not through checkout:
- Go to Billing → Manage Subscription to open the Stripe Customer Portal
- Change your plan there — the change follows the Stripe Customer Portal flow and settings
Managing your subscription¶
- Go to Billing → Manage Subscription to open the Stripe Customer Portal
- From there you can:
- Update your payment method (credit card)
- View invoices and payment history
- Change your plan
- Cancel your subscription
Canceling¶
When you cancel:
- Your subscription remains active until the end of the billing period
- After that, your account downgrades to the Free plan
- Your data is preserved — nothing is deleted
- If you exceed Free tier limits, you won't be able to create new entries until you delete some or upgrade again
FAQ¶
Do I lose my data if I downgrade?¶
No. All your projects, entries, and decisions are kept. You just can't create new ones if you're over the Free tier limits.
Can I change plans at any time?¶
Yes. Your first paid subscription starts from the Billing page through Stripe Checkout and activates after successful checkout. Existing paid users change plans (Pro ↔ Team) through the Stripe Customer Portal via Billing → Manage Subscription; plan changes follow the Stripe Customer Portal flow and settings.
Is there a paid-plan trial?¶
No separate paid-plan trial is configured today. The Free plan is free forever with no time limit, and you can use it as long as you want within the quota limits.
What happens if my payment fails?¶
A warning banner will appear in the Billing page. Your account stays active while Stripe retries the payment. Update your payment method in the Stripe Customer Portal to resolve it.
Can I get a refund?¶
Contact support within 14 days of a charge for a full refund.
Do you offer annual billing?¶
Not yet. All plans are billed monthly.
For operators: Stripe Customer Portal configuration¶
Plan changes for existing paid subscriptions are completed in the Stripe Customer Portal. This flow only works if the portal is configured to allow it — treat the following as a mandatory deployment and maintenance invariant:
- The Stripe Dashboard Customer Portal configuration must have subscription updates (plan switching) enabled.
- Both the Pro and Team prices must be included in the portal's switchable products.
- This must be configured in both sandbox and live mode.
If this configuration is disabled or incomplete, users directed to the portal cannot change plans.